Frequently Asked Questions

Contact Cannamour

For product recommendations or other questions, here's how to contact Cannamour:


By Phone - A Cannamour consultant is available Monday to Friday from 9am to 5pm EST and Friday from 9am to 1pm PST at 1- (866) 386-1381 (toll-free). Our team of consultants can answer all of your questions regarding Cannamour products and their use.


Online - ClickContact Format the bottom of the page, fill in your information and request and we will get back to you as soon as possible.


By Email - Email us directly at [email protected]


In Person - Our beauty consultants are available at every Cannamour counter. To find one, click on “Store Locator” at the top of the page, then select your city to find a list of Cannamour counters near you. For hours of availability, feel free to contact Customer Service Monday to Friday from 9am to 5pm PST and Friday from 9am to 1pm PST at 1- (866) 386-1381 (toll-free).

Use of the website

I forgot my password, how do I log in?


If you have forgotten your password, please go to “My Account” click on "Reset My Password?" on the bottom of the webpage. Enter your email address and you will receive an email with a temporary password that will allow you to reset your password and keep your personal information secure.


How do I change my personal information?


You can modify all your information by clicking on "My Account" and login under "Returning Customers".


How do I change an address?


Go to "My Account" under "Your Contacts". You can manage multiple billing and shipping addresses including modifying, deleting, or adding a new one.


How do I place an order online?


Shopping at is simple, quick, and secure.


·   Step 1: Once you've selected your item of interest, select (ADD TO CART). Then choose the “Quantity”.


·   Step 2: Click "ADD TO CART" below each item. Then click "Continue Shopping" or "PROCEED TO CHECKOUT" to confirm and finalize your order.


·   Step 3: Once you've added your items to your basket, click "CONFIRM". After, you will be asked to sign in or create an account to finalize your order.


How do I find a product online?


To quickly search for an item online, enter its name in the "Search" box on the top of each page.


However, if you don't have a specific item in mind, you can enter terms such as " Nano Essence ".


All Cannamour products are available online. If an item is temporarily out of stock, you can add it to your selection, but not to your basket until it is back in stock and available for purchase. If you want to know when the item is back in stock, we recommend that you contact our customer service via the contact form.


How do I redeem a promo code?


Promo codes must be redeemed on the basket page before confirmation. Fill in the “Apply Coupon” box and click on "GO!". You can cancel by clicking "Cancel". Only one Promo Code can be applied per order.


How do I track an order?


You can review all details regarding your online order by clicking on "Your Orders" under "MY Account". This includes order status, purchased items, total amount, billing and shipping addresses, delivery method and a downloadable invoice (PDF format).


The status of your order may fall within the following categories:


1.   "Awaiting Confirmation"- Your order will be confirmed once payment has been accepted and your information verified.

2.   "Confirmed"- Your order has been confirmed and is about to be processed.

3.   "Processing"- Your order is being processed.

4.   "Shipped"- Your order has been shipped to the desired address.

5.   "Cancelled"- Your order has been cancelled. For more information regarding the cancellation of your order, please call our customer service at 1- 866.386.1381 or send an email to [email protected]


How do I change an order after it has been confirmed?


If you realize that you've made an error on an order after you've confirmed it on the site, call Customer Service at 1- 866.386.1381 as soon as possible. This way, we can change your order before it is processed.


How do I subscribe or Unsubscribe to the Cannamour newsletter?


To Subscribe: When you create your account, you can choose to subscribe to the Cannamour newsletter. You can also subscribe by entering your email in the “MAILING LIST” field at the bottom of the website.

To Unsubscribe You can unsubscribe from the Cannamour newsletter/mailing list at any time by simply going to the bottom page footer and enter your email address in the “MAILING LIST” Box and clicking on the “Unsubscribe” button at the bottom.


How do I create and manage my selections?


You can select items and share them with your friends by email or on Facebook. To do so, click on the link "add to your selection" for each product you would like to add.


You can find the items you've selected in "Your Selection" under "My Account". You can now share them with friends and family.



What shipping options are available and what are the costs?


In order to provide you with fast and efficient service, we offer three shipping options; USPS, UPS Ground, UPS 2nd Day, and UPS Next Day Air.


Prices are standard regardless of your order total, and apply to the continental United States. You will be provided with a tracking number to track your shipment.


·   USPS Standard - Shipping is free, and typically takes 1-5 business days.

·   UPS Ground - Shipping is $15, and delivers by the end of the second business day.

·   UPS 2nd Day - Shipping is $20, and delivers by the end of the second business day.

·   UPS Next Day Air is $25 and guarantees overnight delivery by the next business day.


Can items be shipped internationally?


Orders placed on can only be shipped within the United States (including Hawaii and Alaska, although no rush shipping available). We also ship to Puerto Rico and the U.S. Virgin Islands.


·   For Europe


·   For International



Is it secure to pay online by credit/debit card?


Payment on shopping cart is completely secure. Thank to encryption in SSL mode, your banking information appears online only in ecrypted form, in a manner that makes it invisible. This allows you to securely transmit any sensitive data.


The fast payment option "One-click payment" is also available. This secured service allows you to save and encrypt your banking information for future payments. The cryptogram on your credit card is never saved -- it is requested at each payment.


When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed. does not accept personal checks.


What payment methods are accepted? accepts the following credit cards: Visa, MasterCard, American Express. Sorry, we do not accept checks.


What can I do if my payment was declined?

In case of refusal of your online payment, please contact your bank. Customer Service at Cannamour remains at your disposal for any question. If your payment is refused, please contact your bank. For any other questions, please contact Cannamour Customer Service at [email protected] or by phone at 1.866.386.1381


Returns and Refunds

How do I return an item?


We accept returns of any product purchased on within 30 days of date of purchase.


Cannamour does not exchange or refund items that “BOX” or “PRODUCT” have been opened – NO EXEPTIONS.


To return an item, click on “MY ACCOUNT” - "Your orders" under "Your account", choose the order for which you would like to make a return. Then select the item to return and provide a reason. Confirm this information and download your pre-completed return form. Mail the product in it original package with the return form to the address indicated.


You also can complete the paper return form included in the package you received. We do not refund your shipping charges unless the return was a result of our error.


You may track the status of your return on "Your returns" under "Your account". A refund to your account will be issued to your credit/debit card for the price of the item(s) within 30 days following your return. does not exchange or refund items purchased at authorized dealers.

Cannamour Products

Are Cannamour products tested on animals?


Cannamour offers its customers high quality products, security and efficiency, while respecting animals. Cannamour does “NOT TEST” its products on animals. In addition, we do not test our raw materials on animals.


How do I get samples of Cannamour products?


You can purchase direct “4 mini-samples packs” (Day Essence, Night Essence, Luxe Lips and Just Our Secret) located in the shopping cart under the category “SAMPLES”


We recommend you visit a Cannamour counter to receive advice about products best suited to your skin its specific needs.


What are the ingredients in Cannamour's products?


For more information regarding Cannamour product ingredients, please fill out a contact form by clicking "Contact Form" at the bottom of the page, and choose "Product Information" as the subject.


How do I find the right products for my skin? offers personalized online beauty advice. Simply visit our “Essence Advice” page to find a selection of products tailored to your specific needs. Make sure you are logged into your account to save your results.


For a thorough diagnosis of your skin type, we suggest visiting a Cannamour counter, or contacting Cannamour Customer Service at [email protected] or by phone (toll free) at 1- 866.386.1381 Monday to Friday from 9am to 5pm PST and Friday from 9am to 1pm PST


What is Nano CBD Vital Essence™


Cannamour’s Nano CBD Vital Essence™ is Pure Cannabidiol (CBD) derived from “HEMP” converted into nano-sized particles.  The end CBD product displays unique properties that can benefit the skin in ways that otherwise could not be achieved using larger-sized particles.


The nano-sized CBD particles penetrate all the epidermal layers of your skin and even further into your body interacting with your endocannabinoid system. While cannabinoid receptors are densely populated within the brain, there are also receptors throughout all the major organs in our body, and within the biggest organ of all: our skin. This means that there is potential for CBD to benefit the entire body.


Can I test positive for cannabis after using Cannamour topical products?


Cannamour products purchased off have NO THC (the psycho-tropic element in cannabis).  Cannamour skincare products are Non-Psychoactive and will not cause a positive doping test.


Are Cannamour Products Available with Whole-Plant Medicinal Cannabis?


YES. Cannamour Medicinal Skincare Products are available in “Whole Plant Medicine. “Whole plant medicine” is a term used to describe medicines utilizing the full spectrum of therapeutic compounds cannabis has to offer. The interaction of various compounds in marijuana is known as the ‘entourage effect.


The entourage effect synergistically improves absorption of the active ingredients promoting unparalleled therapeutic benefits. Evidence is mounting that whole-plant therapy works better together than individual compounds in isolation. Scientifically, what it means is that for maximum potential of cannabis the sum of all its parts.


Cannamour’s whole-plant medicinal skincare products are only available through State licensed certified dispensaries, delivery services, and Doctors. Please visit Weedmaps to find a location or service near you. is the most reliable online resource to find cannabis storefronts, doctors and Cannamour medicinal cannabis products.

“ does not sell or distribute any products that are in violation of the United States Controlled Substance Act (US CSA)”


Are Cannamour products Lab Tested for Total Cannabinoids, Pesticides and microbial contamination?


YES. Each Cannamour product comes with a certification of Analysis from CannaSafe Analytics certifying total active cannabinoids, including (CBD and THC) and free of microbial contamination.


CannaSafe is accredited in accordance with the recognized International Standard ISO/IEC 17025:2005. This accreditation demonstrates technical competence for a defined scope and the operation of a laboratory quality managements system refer joint ISO-ILAC-IAF Communique date 18 June 2005.




Cannamour products are created with natural and certified organic plant extracts and essential oils to be safe for all. However, pregnancy is a very particular physiological state, so please contact your doctor for any questions regarding Cannamour products during pregnancy.


Expiration Dates


Cannamour products meet the extremely high quality standards set by our brand. They can be stored for one year before opening in good conditions.


Using Cannamour Products past their expiration date does not guarantee effectiveness. Do not use any Cannamour products that have expired. If your product has expired, please properly discard it and obtain a new product


For products that have been opened, the regulation requires cosmetic manufacturers to indicate the "period after opening" or "PAO". The PAO symbol is an open jar graphic printed on the product packaging, which contains a number, followed by an "M" indicating the number of months a product should be used in after opening (For example, if the jar says "12 M" the product should be used within 12months of opening).


Corporate Partnerships


For questions regarding corporate partnerships, please contact Cannamour Customer Service at [email protected]


Employment Opportunities


If you are interested in Cannamour jobs or internships, please send us your unsolicited application at [email protected]



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